Claims

It’s an old cliché, but here at Letprotector we pride ourselves on being able to offer a friendly, customer focused service and naturally we wish all of our landlord’s years of claim free experience.

However we fully understand this may not always be the case and some of our customers may be unfortunate enough to experience a loss and/or damage to their property.

This can often be a time of worry and uncertainty. To make life easier all Letprotector claims are handled by our very own experienced, in-house claims department. Simply put, we have been able to tailor our service to meet our customer’s expectations from quotation to the time you may need to make a claim.

We honestly believe Letprotector customers genuinely benefit from the personal service provided by our claims team.

We have put together a useful 10-point check list so we can deal with the matter efficiently:

1. Contact our claims department as soon as reasonably possible on 0845 094 5284.
2. In order to make the Buildings secure you may undertake temporary repairs as defined and stated below.
3. Provide full written details of your claim as soon as reasonably possible, and always within 30 days.
4. Claims under Riot or Malicious Acts or Vandalism insured perils must be notified within 7 days.
5. If damage has been caused by Theft, Attempted Theft, Malicious Acts or Vandalism you must inform the police immediately.
6. Take all reasonable steps to reduce and prevent any further Injury, Loss or Damage.
7. At your expense, provide all information and evidence (including written estimates and proof of ownership and value) asked for.
8. Send in every letter, claim, writ, summons or other legal document you receive in relation to the claim.
9. At your own expense, supply all reports, certificates, plans, specifications, quantities information, proof of rent being received and help we ask for.
10. We endeavour to make sure all claims are dealt with as fairly and efficiently as possible. Please allow the claims team all reasonable time to fully investigate and resolve your claim.

Temporary Repairs:

You may make good the Buildings following damage caused by an insured peril without our prior authorisation. You are permitted to do the following without prejudicing your position:

1. Necessary boarding up following Damage to fixed glass in windows, doors, fan lights and skylights to make the Buildings secure.
2. The provision of temporary doors for the purpose of weather proofing or securing the Buildings.
3. Weather proofing Buildings.
4. Securing the site.

Our acceptance of liability for any such temporary repair will always be subject to the terms and conditions of this Certificate.

Letprotector is part of Commercial Express Quotes Ltd. All Letprotector claims are handled and administered by Commercial Express Claims (CEC). For claims correspondence contact:

Commercial Express Claims
Unit 4, Castlegate Court
Castlegate Way
Dudley
West Midlands
DY1 4RD

T: 0845 094 5284
F: 0845 094 2078
E: claims@ceqonline.co.uk
W: www.commercialexpressclaims.co.uk